CONTACT
Where to send it.
No contact form. There is no endpoint behind one yet, and a form that quietly drops what you write is worse than an address.
| If it is… | Send it to | Worth including |
|---|---|---|
| Something is broken | support@crawld.co | Include what you submitted, roughly when, and the requestId from the response if you have it. |
| A security issue | security@crawld.co | Please report before disclosing publicly. See the responsible disclosure page. |
| Our crawler is hitting your site | crawler@crawld.co | Or block it yourself in robots.txt, that works immediately and needs nothing from us. |
| Sales, agency or volume pricing | sales@crawld.co | Worth reading the enterprise page first; several answers there are no. |
| Press or anything else | hello@crawld.co |
If you found us in your access logs
You probably want the crawler page, which explains exactly what CrawldBot fetches, the limits it works within, and how to block it. Blocking works on the next scheduled run and needs no permission from us.
What we cannot help with
We cannot tell you why a specific page ranks where it does: nobody can, and anyone who says otherwise is selling something. The rubric measures things within your control; placement is not among them.